Terms of service

Terms of Service

Welcome to ROOPVILLA.

These Terms of Service govern your use of the ROOPVILLA website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these terms.

1. About ROOPVILLA

ROOPVILLA is an online jewellery store offering jewellery and related products through its website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colours and other information displayed on our website are accurate.

However, actual product appearance may vary slightly due to:

  • Lighting during photography
  • Screen/display settings
  • Photography conditions
  • Natural differences in plating and stones

Such minor variations do not necessarily constitute a product defect.

3. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to update product availability, product descriptions and product information at any time.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, COD fees or other charges, where applicable, will be displayed during the purchase process.

5. Orders

When you place an order, you agree to provide accurate and complete information.

ROOPVILLA reserves the right to cancel or decline an order in circumstances including:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Technical or payment-related issues

If an order is cancelled after payment has been received, any eligible refund will be processed through the applicable payment method.

6. Payments

We use available payment methods and payment service providers displayed at checkout.

Customers are responsible for providing accurate payment and billing information.

7. Shipping

Orders are generally dispatched within 2–4 business days.

For complete information regarding delivery, shipping charges and COD, please refer to our Shipping & Delivery Policy.

8. Returns and Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

Change-of-mind returns are not accepted.

Certain products, including earrings and customized or altered jewellery, may be non-returnable.

9. Jewellery Care

Jewellery should be handled and stored carefully.

Exposure to water, perfume, sweat, cosmetics and chemicals may affect plating and appearance over time.

Please refer to our Jewellery Care Guide for recommended care instructions.

10. Intellectual Property

All website content, including:

  • Product photographs
  • Brand name
  • Logo
  • Text
  • Graphics
  • Design elements
  • Videos
  • Other original content

belongs to ROOPVILLA or its respective licensors and may not be copied, reproduced, modified or distributed without permission.

11. Website Use

You agree not to misuse the website, attempt unauthorized access, interfere with website functionality or use the website for unlawful purposes.

12. Third-Party Services

Our store may use third-party services including payment gateways, logistics providers, analytics tools and other service providers.

Their services may be subject to their own terms and policies.

13. Policy Changes

ROOPVILLA may update these Terms of Service from time to time.

Any updated version will be published on this page.

14. Contact

For questions regarding these Terms of Service:

ROOPVILLA
Email: [CONFIRM EMAIL]
Phone/WhatsApp: [CONFIRM NUMBER]