Shipping policy

Shipping & Delivery Policy

At ROOPVILLA, we carefully pack every order so your jewellery reaches you safely.

1. Order Processing

Orders are generally processed and dispatched within 2–4 business days after the order is successfully placed.

Processing time may vary during:

  • Festive seasons
  • Sales and promotional periods
  • Public holidays
  • Unforeseen operational circumstances

If there is an unexpected delay affecting your order, we will make reasonable efforts to communicate the update.

2. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free shipping threshold: [CONFIRM — e.g. Orders above ₹999]

Standard shipping charge: [CONFIRM AMOUNT]

3. Delivery Time

After dispatch, the estimated delivery time may vary depending on the delivery location, courier service and other circumstances.

Estimated delivery timelines are not guaranteed and may be affected by:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Remote delivery locations
  • Incorrect or incomplete address information
  • Unforeseen logistical circumstances

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout.

You can use the tracking information to monitor your shipment.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

A separate COD processing fee may apply.

COD fee: [CONFIRM AMOUNT]

COD availability may depend on the delivery location, order value and other applicable conditions.

6. Incorrect Address

Customers are responsible for providing accurate delivery information at checkout.

ROOPVILLA is not responsible for delays or failed deliveries caused by an incorrect, incomplete or inaccurate shipping address provided by the customer.

7. Delivery Issues

If your parcel arrives visibly damaged, please record the condition of the package and follow our Return & Exchange Policy, including the required unboxing video process.

For any delivery-related concern, contact:

Email: [CONFIRM EMAIL]
Phone/WhatsApp: [CONFIRM NUMBER]